Refunds and cancellation

Refund and cancellation policy, version of 4 October 2026.

Who sells the service

Sitefinite is a product of Roar Group Pty Ltd (ABN 17 702 060 419). Every plan is sold by Roar Group Pty Ltd (ABN 17 702 060 419). Questions about a charge: hello@sitefinite.com.

Cancelling the monthly service

• There is no fixed-term contract. Cancel the monthly service at any time from the billing page of your account, which opens the secure customer billing portal.
• Cancellation takes effect at the end of the billing period you have already paid for. The website and managed service keep working until then, and you are not charged again.
• Part of a month that has already started is not refunded, except where the law requires it or we did not provide the service.

The one-time setup fee

• If you ask within 14 days of paying and have not yet published the website, we refund the setup fee in full. No reason is needed.
• After 14 days, or once you have published the website, the setup fee is not refundable for a change of mind. This does not affect your rights under consumer law.

Your consumer rights

Nothing in this policy limits rights you have under the Australian Consumer Law or the consumer law of your own country. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

How refunds are paid

Ask for a setup-fee refund from the billing page of your account, which shows the date your refund window ends, or email hello@sitefinite.com from the address on your account. We refund to the original payment method in the original currency. Once the refund is made, your bank usually shows it within 5 to 10 business days.

Refund and cancellation policy, version of 4 October 2026. Last updated 4 October 2026.Permanent link to this version.